Do you offer refunds or exchanges? We specially formulate each product in our range and all our batches are handmade to the best quality. However, we do understand that, in spite of all our best efforts, things can go wrong. If you are unhappy with your purchase, we can offer you an exchange or a refund, once you have returned your product, unused and unopened.
How do I go about getting a refund or an exchange? Just email firstname.lastname@example.org within 14 days of receiving your order.
Tell us your order number (you can find this on your invoice or email confirmation) and specify the products you would like us to refund or exchange.
We aim to get back to you within 24 hours on weekdays - weekends can take longer, as we're closed then. Once your refund or exchange has been processed, you will have 14 days to send us back your unopened products and we will resend you your new products or refund you.
Can I return a product if it has been opened? We can only offer a refund if goods are returned to us unopened and unused. Am I entitled to a refund for customs' delays or holds? Unfortunately, in the event of customs delays, holds, duty fees or delays, which are out of our control, Q.Mill will not be able to offer a refund.
I missed my delivery and it was sent back. What happens next? If you miss all your delivery attempts and your order is sent back to us, we can either refund you or re-send it to you once we have received payment for the new shipping fee.
What can I do if my order arrives damaged? If any items are damaged in transit, please email us at email@example.com within 48 hours and you'll be eligible for a full refund.